Whenever I conduct the Effective Presentation Skills program to clients, more often than not, a bulk of the questions would be about preparing good visuals. Well, here is a funny way to answer those questions.
In providing excellent customer service, we remind and teach our participants that it only takes one bad person and one bad experience to drive customers away — and permanently. Therefore, it is highly essential to be treat customers, with the Continue reading It Only Takes One Bad Person
You’ve got to hand it to mobile phone service providers like Globe Telecom. I have just spoken with a relative who has just arrived in the US for business and set up her prepaid line for international roaming. Apparently, she’s Continue reading Globe
Now that I think about it, the most frequently asked question that I get when I conduct training in communication (whether the program is Oral Communication, Presentation Skills, or Corporate Image) is this: How does one overcome nervousness when conducting Continue reading Dealing with Nervousness: Building Confidence when Speaking or Presenting in Public
As I have mentioned in a previous post, culturally and historically speaking, we Filipinos are generally not an assertive people. We have a culture that places much premium on respect towards others, especially elders. This is true up to this Continue reading Do you say these non-assertive lines?